Support Service Level Agreement (SLA)

This Support Service Level Agreement (SLA) outlines the terms and conditions for the support services provided by VisioForge (referred to as "Provider") to its customers (referred to as "Client"). This SLA specifies the support options available, response times, and responsibilities of both parties.


1. Support Channels and Coverage


1.1 Email Support



1.2 Premium Support



2. Support Response Times


2.1 Email Support Response Times



2.2 Premium Support Response Times



3. Responsibilities of the Provider


4. Responsibilities of the Client


4.1 Client Responsibilities



5. Limitations


5.1 Exclusions



6. Termination


6.1 Termination of Premium Support


-Either party may terminate premium support with a 30-day written notice.
- In the event of termination, any unused hours of premium support will be forfeited by the client.


7. Amendments


7.1 Amendment of SLA



Please review the terms of this Support Service Level Agreement carefully. By accessing and using the support services provided by VisioForge, you acknowledge and agree to comply with the terms outlined in this SLA.


If you have any questions or require clarification, please contact us at


Thank you for choosing VisioForge. We look forward to providing you with exceptional support.
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