Refund Policy

Please use the 30-day, fully functional trial to evaluate the software before purchasing. Depending on the SDK engine and output, the trial displays a watermark or an unregistered notice. Refund eligibility is conditional and is described below.

Before Returning a Product

If you are having an issue with a product, there may be other options before requesting a return:

•If you've purchased and downloaded software and need assistance with installation and activation, please email order@visioforge.com or use the support portal.
•If you require technical support with a VisioForge software product, please email support@visioforge.com, use the support portal, or check online help.

Refund Basic Rules

A refund for a digital product may be requested within 30 days of the original purchase only when a reproducible software bug or problem remains unresolved after reasonable troubleshooting with VisioForge support.

Right of Withdrawal (EU/EEA Consumers)

This section applies if you are resident in the European Union or the European Economic Area and purchased as a consumer — a natural person acting outside your trade, business, craft or profession. Purchases made by a business are not covered by it.

Under Directive 2011/83/EU you have 14 days from the conclusion of the contract to withdraw from a distance purchase of digital content, for any reason and without giving one.

That right is removed only where the consumer gives express prior consent to immediate performance and acknowledges losing it. VisioForge does not ask for that consent at checkout, so the 14-day right of withdrawal applies to your purchase and you bear no cost for exercising it.

To withdraw, send an unambiguous statement with your order details to order@visioforge.com within 14 days of your purchase. The payment is reimbursed using the same means of payment you used, and you must stop using the software and destroy all copies.

This statutory right is separate from, and additional to, the conditional refund described above. Where the two differ, the statutory right applies.

Refund Policy Limitations

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Refunds are not available unless the problem is reproducible, reported within 30 days of the original purchase, and remains unresolved after reasonable support troubleshooting.

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Refunds are not available for renewals or requests made after 30 days.

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Refunds are not available for purchases made at a discount.

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Refunds are not available for automatic renewals. These exclusions do not limit any mandatory statutory rights that cannot be waived under applicable law.

Return Criteria

Processing Requirements

All returns and exchanges must be accompanied and processed through the appropriate channels within 30 days of purchase.

Software License Termination

When a refund is approved, you must stop using the software, remove it from your systems, and destroy all copies. We may require an electronic confirmation of destruction. The related certificate, license key, or other license access may be disabled and cannot be used again.

Discounted Purchases and Bundles

Purchases made at a discount are not refundable. If mandatory law requires a remedy for a bundle, VisioForge will apply that remedy as required by law.

30-Day Deadline

Refund requests must be made within 30 days of the original purchase. This deadline does not override mandatory statutory rights.

Mandatory Statutory Rights

Nothing in this policy limits consumer rights or remedies that cannot be waived under applicable law. For questions about a purchase, contact order@visioforge.com with your order details.

Important: Where mandatory law grants broader rights, those rights take precedence over this policy.

Privacy Policy

Please check our privacy policy.

Last Updated: September 13, 2026