Privacy Policy and GDPR Compliance

Definitions

Personal data : Any information that can be used to identify an individual, such as name, address, email, IP address, and other similar data

Processing : Any operation performed on personal data, including collecting, using, storing, or deleting

Data Controller

VisioForge is the data controller and is responsible for your personal data. We determine the purposes and means of processing personal data in line with this policy.

What Personal Data We Collect and Why

We collect information when users interact with our services, for example, when you use our software, make a purchase, or engage with our customer support. This information may include:

• •Contact Information: Name, email address, and other contact details provided when purchasing our services or contacting our support
• •Transaction Information: We use Stripe as a payment processor and during transactions, it collects certain transaction details. Please note that Stripe operates as a separate controller and has its own privacy policy, which we recommend you review
• •Telemetry Data: With your consent, our software collects telemetry data to help improve our services. This data is anonymized and cannot be used to identify individual users

How We Use Your Personal Data

We use your personal data for various purposes:

• •To provide and maintain our services.
• •To notify you about changes to our services.
• •To allow you to participate in interactive features of our service when you choose to do so.
• •To provide customer support.
• •To gather analysis or valuable information so that we can improve our service.
• •To monitor the usage of our service.
• •To detect, prevent and address technical issues.

How We Share and Disclose Your Personal Data

We do not sell or rent personal data to third parties. We only share personal data with third parties in accordance with this privacy policy. We may disclose your personal data to:

• •Stripe, as part of facilitating and processing transactions.
• •Legal authorities when it's necessary to comply with legal obligations or to protect the rights and safety of others.

Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Your Rights under GDPR

As a user, you have specific rights under the GDPR, including:

• •The right to access, update or to delete the personal data we have on you.
• •The right of rectification, to correct your personal data if it's inaccurate or incomplete.
• •The right to object to our processing of your personal data.
• •The right of restriction, to request that we limit the processing of your personal data.
• •The right to data portability, to receive a copy of the data we have on you in a structured, machine-readable format.
• •The right to withdraw your consent at any time where VisioForge relied on your consent to process your personal data.

Please note that we may ask you to verify your identity before responding to such requests.

To exercise these rights, please contact us at legal@visioforge.com. We will respond to your request within 30 days.

Legal Basis for Processing

We process your personal data on the following legal bases: (1) Consent - when you have given explicit consent for specific processing activities; (2) Contract - when processing is necessary for the performance of a contract with you; (3) Legal Obligation - when we must process your data to comply with legal requirements; (4) Legitimate Interests - when we have a legitimate business interest, provided this does not override your fundamental rights and freedoms.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure that such transfers are protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission. Our payment processor Stripe complies with GDPR requirements for international data transfers using Standard Contractual Clauses and other appropriate safeguards.

Automated Decision Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach, as required by GDPR Article 33 and 34.

Supervisory Authority

If you are located in the European Union and believe that our processing of your personal data infringes data protection laws, you have the right to lodge a complaint with a supervisory authority in your country of residence. For Spain, the supervisory authority is the Agencia Española de Protección de Datos (AEPD): www.aepd.es

Changes to This Privacy Policy

VisioForge reserves the right to make changes to this privacy policy at any time. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

Consent

By using our site or services, you consent to the terms outlined in this Privacy Policy.